Shipping & Returns

We're pleased to offer worldwide shipping and returns on all orders.

Shipping

  • Worldwide Free Shipping.
  • Duties & Taxes are included, you won't need to pay additional fees or duties.
  • Usually the shipping will be fulfilled within 4-10 business days.

 

Returns

  • Requesting exchange or return, please send an email to softcobble@gmail.com, within 15 days of receiving the item. (We aim to respond to your query within 1-2 business days.)
  • Returned items must be new and unworn, in perfect condition, with all tags intact. Items must be neatly folded and returned with all original packaging & receipt.
  • Please allow 5-7 business days for your return/exchange to be processed once we receive back your return package.


Refunds

  • If you wish to receive a refund for returned items, eligible items need to be returned and reach us within 15 days of being received by you.
  • Sale items marked non-refundable can not be returned for exchange or refund.
  • Refunds can only be made to the card originally used to pay for the order, and may take up to 30 days to appear in your account. Shipping fees cannot be refunded.