Privacy Policy

HOW WE HANDLE YOUR INFORMATION

When you make a purchase from our store, we collect personal information such as your name, address, and email address as part of the buying and selling process.

While browsing our store, we automatically receive your computer's internet protocol (IP) address, which helps us gather information about your browser and operating system.

We may send you emails about our store, new products, and updates if you give us permission for email marketing.

 

CONSENT

By providing us with personal information to complete a transaction, verify your credit card, place an order, arrange for delivery, or return a purchase, you imply your consent for us to collect and use that information for the specific reason stated.

If we require your personal information for secondary purposes, such as marketing, we will ask for your express consent or provide you with an opportunity to decline.

To withdraw your consent for us to contact you or continue collecting, using, or disclosing your information, you can contact us at softcobble@gmail.com.

 

DISCLOSURE

We may disclose your personal information if required by law or if you violate our Terms of Service.

 

SHOPIFY

Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform to sell our products and services to you. Your data is stored on Shopify's secure servers, databases, and the general Shopify application, protected by a firewall.

If you choose a direct payment gateway to complete your purchase, Shopify stores your credit card data encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Once your purchase transaction is complete, your information is deleted.

For more details, you may refer to Shopify's Terms of Service (https://www.shopify.com/legal/terms) and Privacy Statement (https://www.shopify.com/legal/privacy).

 

THIRD-PARTY SERVICES

Third-party providers we use will only collect, use, and disclose your information as necessary to perform the services they provide to us. However, each provider may have its own privacy policy regarding your information.

We recommend reading the privacy policies of these providers to understand how your personal information will be handled by them, especially if they are located in a different jurisdiction than you or us.

When you click on links on our store, they may direct you to third-party websites or applications. We are not responsible for the privacy practices of those sites and encourage you to read their privacy statements.

 

SECURITY

We take reasonable precautions and follow industry best practices to protect your personal information from loss, misuse, access, disclosure, alteration, or destruction.

Your credit card information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we adhere to all PCI-DSS requirements and follow accepted industry standards.

 

COOKIES

We use certain cookies that allow Shopify to store information about your session, track website visits, count the number of store visits by a single customer, and store information about the contents of your cart. You have the option to opt-out of cookies.

 

GOOGLE ANALYTICS

We utilize Google Analytics remarketing codes to track user actions on our website. This enables us to provide targeted advertising in the future. If you prefer not to receive this type of advertising, you can opt out using the DoubleClick opt-out page or the Network Advertising Initiative opt-out page.

 

FACEBOOK PIXEL

Soft Cobble's website utilizes "visitor action pixels" provided by Facebook Inc (1 Hacker Way, Menlo Park, CA 94025, USA). These pixels track user behavior after they have been redirected to our website by clicking on a Facebook ad. This tracking enables us to assess the effectiveness of our Facebook ads for statistical and market research purposes. Please note that the data collected through this process is anonymous to us, meaning we do not have access to individual users' personal information. However, Facebook stores and processes this data in accordance with its own policies, as outlined in Facebook's Data Usage Policy (https://www.facebook.com/about/privacy/). Facebook may associate this information with your Facebook account and may utilize it for its promotional purposes. Additionally, a cookie may be stored on your computer for these purposes. If you wish to opt-out of Facebook's interest-based ads, please follow the instructions provided by Facebook (https://www.facebook.com/help/568137493302217).

 

AGE OF CONSENT

By using Soft Cobble's website, you confirm that you are of legal age in your state or province of residence. Alternatively, if you are not of legal age, you confirm that you have obtained the necessary consent from a parent or legal guardian to use our site.

 

CHANGES TO THIS PRIVACY POLICY

Soft Cobble reserves the right to modify this privacy policy at any time. We encourage you to review it frequently. Any changes or clarifications to the policy will take effect immediately upon their posting on our website. In the event of material changes to the policy, we will notify you here, ensuring that you are aware of the information we collect, how we use it, and any circumstances under which we may disclose it. If Soft Cobble is acquired or merged with another company, your information may be transferred to the new owners to ensure the continued provision of products and services.

 

QUESTIONS AND CONTACT INFORMATION

If you have any questions, need to access, correct, amend, or delete your personal information, wish to register a complaint, or require further information, please contact our Compliance Officer at softcobble@gmail.com.