FAQ

Product

What are your product sizing details?
To find the best fit of the desired product, please refer to Size Guide on the product page.If you need some advices, please contact our customer service team via softcobble@gmail.com.

Can I buy a single item from a set?
For the present, we are not offering the option to order a single item from a set.

Orders

Can I track my order?
Your tracking number can be found in your shipping confirmation email, or you may view your order and shipping information by signing into your Soft Cobble account.

How can I cancel / modify my order?
Please send an email to softcobble@gmail.com, contact our customer service team to cancel / modify your order, as long as your order hasn't been shipped.


Shipping

Can you provide worldwide shipping?
Yes!We will provide you with the tracking information after your order ships out.

What are your delivery times?
Usually, your order will be fulfilled within 4-10 business days.

Exchange & Return

How to request a return?
You must request a return sending email to softcobble@gmail.com, within 15 business days of receiving the item.Please take our Return / Refund Policy as your reference.

How to request an exchange?
You must request an exchange sending email to softcobble@gmail.com, within 15 business days of receiving the item. Our customer service team aim to respond to your request within 1-2 business days.